Operations Manager

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About the role

Responsible to the Area Manager for the efficient management and operation of bus services from our Tempe Depot, ensuring compliance with contractual performance standards.

 

About the role

  • Co-ordinate and supervise the operations of the contracted bus services within Region 6 operated from Tempe Depot.

  • Ensures adequate staff and resources are available to effectively meet operational requirements and customer expectations.

  • Monitor all on road service performance to ensure contractual standards are maintained and exceeded.

  • Maintain the workplace to comply with Occupational Health Safety and Welfare Legislation, Equal Opportunity Legislation.

  • Ensure Quality Assurance standards are maintained.

  • Investigate and respond to all internal and external customer concerns regarding service performance.

  • Communicate with customers, addressing their comments and suggestions regarding service performance and development.

  • Gather appropriate information for service planning and improvement.

  • Liaise with schools, Councils and appropriate Government Departments with issues relating to services operating within the Region 6 contract.

Skills and experience

Ideally you will possess:

  • Experience in the operation of metropolitan bus services and an understanding of the contractual and administrative requirements with TfNSW.

  • Experience in leadership with a focus on employee engagement and motivation.

  • Customer service orientation.

  • Service Planning experience (Desirable)

  • Posses a high level of inter-personnel skills and stakeholder management.

  • Time management and prioritisation skills.


Simon Langford-Ely